{"id":131549,"date":"2026-03-30T12:20:18","date_gmt":"2026-03-30T10:20:18","guid":{"rendered":"https:\/\/disimi.hr\/cesto-postavljena-pitanja\/"},"modified":"2026-03-30T12:49:15","modified_gmt":"2026-03-30T10:49:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/disimi.hr\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"         <div class=\"disimi-faq-tabs-wrap\">\r\n             <div class=\"disimi-faq-tabs-nav\" role=\"tablist\" aria-label=\"FAQ categories\">\r\n                                      <button\r\n                         class=\"disimi-faq-tab-btn is-active\"\r\n                         type=\"button\"\r\n                         role=\"tab\"\r\n                         aria-selected=\"true\"\r\n                         data-tab=\"orders\"\r\n                     >\r\n                         Orders and Account                     <\/button>\r\n                                          <button\r\n                         class=\"disimi-faq-tab-btn\"\r\n                         type=\"button\"\r\n                         role=\"tab\"\r\n                         aria-selected=\"false\"\r\n                         data-tab=\"payment\"\r\n                     >\r\n                         Payment                     <\/button>\r\n                                          <button\r\n                         class=\"disimi-faq-tab-btn\"\r\n                         type=\"button\"\r\n                         role=\"tab\"\r\n                         aria-selected=\"false\"\r\n                         data-tab=\"shipping\"\r\n                     >\r\n                         Delivery and Shipping                     <\/button>\r\n                                          <button\r\n                         class=\"disimi-faq-tab-btn\"\r\n                         type=\"button\"\r\n                         role=\"tab\"\r\n                         aria-selected=\"false\"\r\n                         data-tab=\"returns\"\r\n                     >\r\n                         Returns, Exchanges and Complaints                     <\/button>\r\n                                          <button\r\n                         class=\"disimi-faq-tab-btn\"\r\n                         type=\"button\"\r\n                         role=\"tab\"\r\n                         aria-selected=\"false\"\r\n                         data-tab=\"products\"\r\n                     >\r\n                         Products and Sizes                     <\/button>\r\n                                          <button\r\n                         class=\"disimi-faq-tab-btn\"\r\n                         type=\"button\"\r\n                         role=\"tab\"\r\n                         aria-selected=\"false\"\r\n                         data-tab=\"contact\"\r\n                     >\r\n                         Contact and Support                     <\/button>\r\n                                  <\/div>\r\n \r\n             <div class=\"disimi-faq-tab-panels\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\r\n                                      <div\r\n                         class=\"disimi-faq-tab-panel is-active\"\r\n                         data-panel=\"orders\"\r\n                                              >\r\n                         <div class=\"disimi-faq\">\r\n                                                                  <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">How can I check whether my order has been received?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">After completing your purchase, you will receive an order confirmation by e-mail and your order number will be shown on the screen. Please make sure to check your spam or junk folder as well.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Can I change my order afterwards?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">If the order has not yet been shipped, we will try to modify it; please contact us as soon as possible at <a href=\"mailto:administrator1@5sezona.hr\">administrator1@5sezona.hr<\/a>.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                              <\/div>\r\n                     <\/div>\r\n                                          <div\r\n                         class=\"disimi-faq-tab-panel\"\r\n                         data-panel=\"payment\"\r\n                         hidden                     >\r\n                         <div class=\"disimi-faq\">\r\n                                                                  <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Which payment methods do you accept?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">We accept card payments (Visa, MasterCard, Maestro, Diners), AirCash, KeksPay, bank transfer and cash on delivery.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Is online payment secure?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">Yes, payment is processed through the certified CorvusPay card payment system, and card data is not stored on our website.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                              <\/div>\r\n                     <\/div>\r\n                                          <div\r\n                         class=\"disimi-faq-tab-panel\"\r\n                         data-panel=\"shipping\"\r\n                         hidden                     >\r\n                         <div class=\"disimi-faq\">\r\n                                                                  <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Which areas do you deliver to?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">We deliver throughout Croatia. For shipping to other EU countries, please send us an inquiry via the contact form.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">How long does delivery take?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">As a rule, orders within Croatia arrive within 2-3 business days, except during holidays and promotions when delivery may take a little longer. In periods of extended delivery times, a notice will be clearly displayed on our website.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">How much does delivery cost?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">The delivery cost depends on whether you choose home delivery or parcel locker delivery and on the courier service you use. The exact amount is shown in the cart before completing the order. Delivery price is related to delivery speed.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Above which amount is delivery free?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">Delivery is free for orders above 50 \u20ac.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                              <\/div>\r\n                     <\/div>\r\n                                          <div\r\n                         class=\"disimi-faq-tab-panel\"\r\n                         data-panel=\"returns\"\r\n                         hidden                     >\r\n                         <div class=\"disimi-faq\">\r\n                                                                  <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Can I return a purchased product?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">Yes, you have the right to return a product within the statutory period. Detailed instructions and the form can be found on the <strong><a href=\"https:\/\/disimi.hr\/en\/product-return\/\" target=\"_blank\" rel=\"noopener\">Product Return<\/a><\/strong> and <strong><a href=\"https:\/\/disimi.hr\/en\/returns-and-complaints\/\" target=\"_blank\" rel=\"noopener\">Returns and Complaints<\/a><\/strong> pages.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Can I return a product to you if I bought it in a physical store of one of your retail partners (DM, Bipa, Mueller, \u2026)?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">No, a product purchased in a physical store must be returned to that store.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">How do I exchange for another size or model?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">On the <strong><a href=\"https:\/\/disimi.hr\/en\/product-exchange\/\" target=\"_blank\" rel=\"noopener\">Product Exchange<\/a><\/strong> page you will find the form and instructions; you return the product in its original condition, and we send a replacement item according to the agreement.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">What if the product is defective or damaged?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">In that case, submit a <strong><a href=\"https:\/\/disimi.hr\/en\/complaint\/\" target=\"_blank\" rel=\"noopener\">\"Complaint\"<\/a><\/strong>, via the page of the same name. After inspecting the product, we approve a repair, replacement or refund in accordance with the terms and conditions.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                              <\/div>\r\n                     <\/div>\r\n                                          <div\r\n                         class=\"disimi-faq-tab-panel\"\r\n                         data-panel=\"products\"\r\n                         hidden                     >\r\n                         <div class=\"disimi-faq\">\r\n                                                                  <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">Are all products on the website available?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">Yes, all products you can order are available.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                                          <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">How do I choose the right slipper or slide size?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">We recommend measuring your foot and comparing it with the size chart in the product description; if you are between two sizes, it is usually better to choose the larger one.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                              <\/div>\r\n                     <\/div>\r\n                                          <div\r\n                         class=\"disimi-faq-tab-panel\"\r\n                         data-panel=\"contact\"\r\n                         hidden                     >\r\n                         <div class=\"disimi-faq\">\r\n                                                                  <div class=\"disimi-faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n                                         <button class=\"disimi-faq-question\" type=\"button\" aria-expanded=\"false\">\r\n                                             <span itemprop=\"name\">How can I contact you?<\/span>\r\n                                             <span class=\"disimi-faq-icon\" aria-hidden=\"true\"><\/span>\r\n                                         <\/button>\r\n                                         <div class=\"disimi-faq-answer\" hidden itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                                             <div itemprop=\"text\">You can contact us via the contact form on the \u201cContact\u201d page or directly by e-mail at <a href=\"mailto:administrator1@5sezona.hr\">administrator1@5sezona.hr<\/a>.<\/div>\r\n                                         <\/div>\r\n                                     <\/div>\r\n                                                              <\/div>\r\n                     <\/div>\r\n                                  <\/div>\r\n         <\/div>\r\n         \n","protected":false},"excerpt":{"rendered":"Orders and Account Payment Delivery and Shipping Returns, Exchanges and Complaints Products and Sizes Contact and Support How can I","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-131549","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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